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FREQUENTLY ASKED QUESTIONS

1. Do you ship internationally?
2. How do I figure out my ring size? 
3. How do I figure out my ring size for first knuckle rings? 
4. Can I have something rushed?
5. What are your shipping costs?
6. How do I know if something is in stock?
7. If I pay for 3 Day shipping, will I get my item in 3 days?
8. Are alphabet rings custom? Are they returnable?
9. How long do I have to cancel an order?
10. How do I know if something is returnable?
11. Do you take phone orders?
12. Can I return or exchange items in the store?
13. Do you require signature on delivery?
14. Where do you recommend we go in Williamsburg?
15. Is your gold recycled and are your diamonds conflict-free?
16. Do you have sales? What!!? Why NOT??


1. Do you ship internationally?
We are happy to send pieces internationally! International shipping, especially for jewelry, is remarkably tricky so we use a third party shipper for all our international orders called International Checkout. They set all shipping costs, times, and potential customs' fees for our orders, so they are best to contact if you need something by a certain date. Their email is support@internationalcheckout.com

2. How do I figure out my ring size? 
If you do not know your ring size, we highly recommend having your finger sized by a local jeweler and asking for your US ring size. You can also try this website and this PDF. We are responsible for sending you the ring size you ordered. However we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight. The size is your responsibility.) If you live in the US and need a ring sizer, please email us and we will do our best to help you!

3. How do I figure out my ring size for first knuckle rings
First knuckles are really tricky! A lot depends on the shape of your fingers and knuckles. If you are generally a medium, a medium should fit one of your fingers, a small should fit one of the fingers of a small hand, etc. Keep in mind that it is entirely dependent on the shape of your fingers and which finger you are going to wear it on. If you'd like a size that isn't listed, please leave us a note when you checkout with your desired size. You can also use this PDF.

4. Can I have something rushed?
If you need a ring by a certain date, we are happy to accommodate you, however, most artists charge a nominal, non-negotiable fee to prioritize your order. Please contact us before placing an order that needs to be in by a certain date. 

5. What are your shipping costs?
We offer flat rate shipping within the continental US: UPS Ground - $11.00 UPS 3 Day - $20.00 Shipping to Hawaii and Alaska is an additional $15. All packages heading outside of New York state are not subject to state tax We also offer an option to pick up items in store. There is no extra charge, however in state tax applies. If you would like to bump up your shipping to overnight, please email us to confirm the possibility of this. Note there are extra costs for faster shipping. We are able to re-bill your card with your consent for faster shipping. 

6. How do I know if something is in stock?
We do our best to ensure items on line are in stock. However, due to traffic in the store and on line, items will occasionally sell out before showing as out of stock online. We will notify you of any issues with your order as soon as possible! 

7. If I pay for 3 Day shipping, will I get my item in 3 days?
Paying for 3-Day Select Shipping does not guarantee that you will get your item in three days. It does, however, shorten the time your item will spend in transit. (If you live east of Ohio it is generally not worth it to pay for 3-Day Shipping unless you absolutely need a guarantee of the arrival date.) Please see the item's individual page for availability or contact us and ask if it is in stock. If you need something by a certain date, please contact us and we will do our absolute best to make it so. 

8. Are alphabet rings custom? Are they returnable?
Although alphabet rings are usually custom made for you - they ARE returnable!! 


9. How long do I have to cancel an order?
If you need to cancel an order you must email us within 24 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled or returned. If you are unsure if something is a final sale, please email us.

10. How do I know if something is returnable?
If you have a question as to whether your item is returnable, please email us. Some rings are not able to be resized, others may incur a resizing fee. Please email us before shipping if you are unsure. Catbird Alphabet and Heart Rings are not considered custom and do NOT incur a sizing fee - if you need to exchange for another size you only pay for shipping. (Or a local jeweler can often resize rings for you.) 

11. Do you take phone orders?
We do not take phone orders. 

12. Can I return or exchange items in the store?
You can! Please allow 2-4 business days for us to process your return. We can also do an even exchange in the store. 

13. Do you require signature on delivery?
We require signature on delivery for items over $200. If you would like for us to make an exeption to this, please email us at info@catbirdnyc.com and we will see what we can do!

14. Where do you recommend we go in Williamsburg?
We created this handy list of some of our favorite spots!

15. Is your gold recycled and are your diamonds conflict-free?
Catbird, and all of the designers we carry, use recycled gold and conflict-free diamonds.

16. Do you have sales? What!? Why NOT!?
We know. It confuses and upsets a lot of people and for that we truly (really) feel sad and the need to explain. We work diligently to keep a fair mark up on all of our items, 365 days a year. We do not ever mark anything up with the intention of putting it on sale. So what you get is fair and even pricing, year round. What you don't get is jacked-up prices, with a crazy sale every once in a while. (That said - we do dish out some special offers to our readers here and there so make sure to subscribe!)
 

 
 
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