ON-LINE RETURN POLICY
(SCROLL DOWN FOR INTERNATIONAL SHIPPING QUESTIONS)
If you are not completely satisfied with your purchase, you can send it back to us for a refund or credit within 10 days of receipt and must be sent prepaid. Please print our return form, fill it out and include it in your package, as well as your original receipt. Please allow 4-7 days for us to process your return. If you need to exchange for another size, you must place a new order on line and return your other items for a refund. If the items being returned were a gift, please fill put the return form for an on-line credit.
Sale items, special orders, custom jewelry, fragrances, beauty products and comestibles are final sale and cannot be returned. All returned merchandise must be in its original condition. Most Catbird rings (not including wedding bands or eternity bands) are able to be returned. Please email us before ordering if you are unsure.
Customer is responsible for all shipping costs unless the item is damaged or we made a mistake.
We recommend shipping all items through UPS. We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
We have the right to deny credit if the merchandise returned does not meet our return policy requirements. Please include original invoice, filled our return form and the reason for your return and send to:
Catbird Website Returns
109 South 5th St. #300
Brooklyn, NY 11249
CANCELLING AN ORDER
If you need to cancel an order you must email us within 24 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled.
CAN I RETURN OR EXCHANGE MERCHANDISE TO THE STORE?
Yes but we are only able to accomodate an even exchange in the store. All other exchanges need to be done as stated above.
I NEED THE EXACT SAME RING IN A DIFFERENT SIZE!
Please follow the instructions above to return your ring using the return form and place a new order on line for whatever you need. This is the only way we can accomodate exchanges.
HOW ABOUT REPAIRS OR RING RE-SIZING?
Please contact us about repairs or high-value rings that need to be resized. You can also call us at 718-599-2340. (Most Catbird rings can be simply returned for a refund and the size you need can be purchased anew. They do not get re-sized.)
INTERNATIONAL SHIPPING & RETURNS:
We ship all international orders through an affiliate, International Checkout. On our checkout page, please click "If you require delivery outside the U.S.A please click here." You will be redirected to the International Checkout site where shipping costs and handling fees will be displayed before you place your order. Your order will be billed and shipped by International Checkout. They handle all taxes, duties and insurance. All inquiries about your order - including returns - should be made to support@InternationalCheckout.com. This is the only way that we are able to ship international orders. (We are so sorry lovely and nice Canadians!!)
All international returns and exchanges need to be done through International Checkout. Please email support@InternationalCheckout.com.
If you are curious about expediting shipping, or have any specific questions, please direct all your comments to support@InternationalCheckout.com.
INTERNATIONAL RING SIZES
All of our rings are standard US sizes. If you do not know your US ring size, we recommend having your finger sized by a local jeweler and asking for your US ring size. You can also try this website and this PDF. We are responsible for sending you the ring size you ordered. However we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight. The size is your responsibility.)